The relationship is important
review of Value Deliver
Value Deliver Coupon
Conflict Handling Styles
Competing (Forcing) style: over forcing others to accept their point of view, should be used only if quick, decisive action is required, used when the issue is urgent (Disaster recovery), or unpopular decision need to be made (like layoffs).
The avoiding (Withdrawing) Style: when the issue is trivial or no chance of winning the conflict. The relationship is important. Goals will not be met in either way.
The compromising: when goal on each side is equally important, and both sides have equal power; find a middle ground by sacrificing part of the goals and ask the other person to sacrifice part of their own.
The accommodating (Smoothing) style: conflict avoided for the sake of harmony. Value of the relationship is higher than goals, also used if losing the conflict or outmatched.
Negotiation outcomes
Win- lose – this is to get the max possible outcome regardless of the other party’s loss.
Lose-Lose – both sides lose something or everything.
Compromise: both parties will win, but not all needs satisfied.
Win-Win (best case), both are happy and satisfied.
How to reach a Win-Win Solution
Separate the people from the issue. Don’t let it be personal or people attack each other.
Focus on interest, not demands. What they want and why they need it. Maybe their actual requirements are much less from what they are requesting.
Propose many ways to solve the solution that would satisfy both parties.
Set a standard objective for each party and stick with it. Don’t let it to personal judgment that this solution is the best. Block dynamic objectives (objectives being changed based on the situation).
